Customer satisfaction is our first priority, so we have created a policy which we hope will achieve that goal:

If you are not satisfied for any reason, you may return any or all of the items in your order within 30 days of receipt for a full refund or exchange (whichever you choose) of those items ordered.  We will also refund the shipping fee we charged you.  The shipping fee you paid to send the items back to us will be credited on your next order by contacting Jeff via email or by calling 415-435-9420 shortly after your next order.  Exceptions:  CDs:  Unopened CDs may be returned for a refund within 30 days.  Opened CDs with physical damage or major defects may be exchanged for a new copy of the same CD within 30 days, but you must describe the problem so we can make sure that the problem is not present in the replacement we would be sending you; if we are unable to do the exchange in a timely manner, you may request a refund.  We strive to create the highest quality music possible, but since analog source material was used in the creation of some of our CDs, minor background hiss or the occasional pop might be present in some of the music and these issues are not considered major defects.  However, our highest goal is to make customers happy, so if you help us by letting us know about any problems, even minor ones, we will attempt to fix any problems which you bring to our attention and, if we are successful in fixing the problem, we will mail you an improved replacement, at no charge.

The address to mail returns is:

F8GEAR.COM

P.O. Box 127

Tiburon, CA  94920

If you wish to do a return or exchange in person, contact Jeff via email or by calling 415-435-9420 and he will accept your return in either Tiburon or Berkeley California and process your refund request.

We welcome any suggestions for improvements to our policies, so feel free to email any suggestions.